Client
VIKING Life-Saving Equipment A/S
Role
UX Designer
Year
2020-2021
The problem:
The existing system made course creation slower than it needed to be.
Users struggled with:
Manual page copying and repetitive setup.
Limited support for templates and bulk editing.
A visually dated interface.
Unclear navigation between courses, lessons and pages.
Weak media handling.
Missing modern usability patterns such as drag-and-drop.
Inconsistent structure and unclear guidance.
The core problem was not that the system lacked value. It was that the workflow made users work too hard to create and manage training content.
Course creation was too manual
Users had to repeat simple actions too often, especially when copying pages, reusing content or managing larger courses.
The structure was hard to follow
The relationship between courses, lessons and pages was not always clear, making it harder to understand where content belonged.
Media handling slowed users down
Adding and managing images, video and other assets required too much manual work.
The interface felt dated
The visual design made the system feel heavier than it needed to be, and important actions were not always easy to see.
Users wanted speed, not more complexity
The strongest need was not a more advanced tool. It was a clearer, faster workflow that still felt familiar.
Recommendations
Simplify the course dashboard so users can see progress, structure and next actions more clearly.
Introduce templates and bulk editing to reduce repetitive work.
Improve the relationship between courses, lessons and pages.
Redesign the media bank with search, tagging and drag-and-drop placement.
Rename unclear areas, such as changing “Walkthrough” to “Preview.”
Improve button visibility, labels and feedback so users understand what is happening.
Keep the interface simple enough for existing users to adopt without major retraining.
MAPPING:
LEGACY UI:
WIREFRAMES:
SOME SNIPPETS OF THE NEW UI:
Outcome
The redesigned course creator made the workflow clearer and easier to use. The final concept gave VIKING a complete system mock-up for future development and a stronger structure for improving the learning.
This project taught me how much UX matters inside learning and safety-training systems. Small workflow issues can create real friction when people need to produce accurate training material at scale.
The strongest lesson was that redesigning a tool is not about making it look new. It is about understanding what users already value, removing unnecessary effort and making the next step easier to see.
30%
Reduction in time spent on course creation
40%
Increase in user satisfaction
25%
Faster onboarding for new user
Next Project
